Online Consultation

Telemedicine

Patient consulting with a doctor via tablet video call

See an English-speaking doctor from the comfort of your hotel room, Airbnb, or home — anywhere in Japan. Our online consultation service lets you receive medical advice, prescriptions, and certificates via a simple video call.

No need to travel to the clinic. Perfect for travelers feeling unwell, those needing prescription refills, or anyone who needs a medical certificate quickly.

Video Call Available 24/7 English & Japanese Prescriptions Available

3 Simple Steps

1

Book Online

Fill out our contact form or call us to schedule your video consultation. Same-day appointments are often available.

2

Video Consultation

Connect with our doctor via a secure video call. Describe your symptoms, show any visible issues, and get a diagnosis in English or Japanese.

3

Receive Treatment

Get a prescription sent to a nearby pharmacy, a medical certificate emailed to you, or a referral to a specialist if needed.

Suitable Conditions

Online consultations are ideal for many common conditions.

Cold, Flu & Fever

Cough, sore throat, runny nose, body aches, and mild fever.

Stomach & Digestive Issues

Nausea, diarrhea, stomach pain, and food-related discomfort.

Allergies

Hay fever, skin reactions, food allergies, and seasonal symptoms.

Headache & Fatigue

Migraine, tension headache, jet lag, and general fatigue.

Prescription Refills

Continuing your regular medication while traveling in Japan.

Medical Certificates

Fit-to-fly, travel documentation, and more.

Fees

Online Consultation

¥60,000
tax included / per session
  • Up to 15 min video call with doctor
  • English or Japanese
  • Diagnosis & medical advice
  • Prescription (if needed)
  • Medical certificate available
  • Available 24/7
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Payment

Online consultations are self-pay. We accept credit cards (VISA, Mastercard, JCB, AMEX).

Frequently Asked Questions

We use a secure, browser-based video system — no app download required. You'll receive a link via email after booking. It works on any smartphone, tablet, or laptop.
Yes. Our doctors can prescribe medication during your video consultation. The prescription can be sent to a pharmacy near you for pickup, or we can arrange delivery in some cases.
Yes, our online consultation is available to anyone currently in Japan, regardless of location. Whether you're in Tokyo, Osaka, Kyoto, or rural areas, you can connect with our doctors.
If the doctor determines that an in-person examination is necessary, we can arrange a visit to our clinic or recommend our House Call Service if you're in the Sapporo area.

Ready to See a Doctor Online?

Book your video consultation now. Available 24/7, in English and Japanese.

Call Book